Customer Service Profile™ (CSP)

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization.

Also in Managing & Coaching , Pre-Hire Stage

Customer Service Profile™ (CSP)

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization.

It is used primarily for selecting, on-boarding, and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.

We offer a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.


“Our client wanted a better way to select highly productive sales personnel. Our assessments helped them to improve rep productivity by 15% and reduce overall attrition by 33%.”

A Global Insurance Giant


PXT Select™ is a trademark of John Wiley & Sons, Inc. or its affiliated companies.

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