Customer Service Profile™ (CSP)
The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization.
It is used primarily for selecting, on-boarding, and managing customer service employees.
The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.
We offer a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.
“Our client wanted a better way to select highly productive sales personnel. Our assessments helped them to improve rep productivity by 15% and reduce overall attrition by 33%.”
A Global Insurance Giant