Customer Service Profile™ (CSP)

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization.

Also in Managing & Coaching , Pre-Hire Stage

Customer Service Profile™ (CSP)

The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization.

It is used primarily for selecting, on-boarding, and managing customer service employees.

The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing where they align (or not) with the company’s perspective.

We offer a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.


“Our client wanted a better way to select highly productive sales personnel. Our assessments helped them to improve rep productivity by 15% and reduce overall attrition by 33%.”

A Global Insurance Giant


PXT Select™ is a trademark of John Wiley & Sons, Inc. or its affiliated companies.

Browse Related Products Below

Checkpoint 360°™

CheckPoint 360° is a 360-degree leadership assessment used to help managers identify and prioritize their own development opportunities and leadership skills.

Learn MoreGet a Quote View Sample Report

Step One Survey II®-Workplace Values

The Step One Survey II is a hiring tool that empowers your talent acquisition teams by providing essential information about a job candidate’s honesty, reliability, substance abuse, and work ethic.

Learn MoreGet a Quote View Sample Report

Background Checks

We offer the following list of background check services, which can be customized to fit your particular needs.

Learn MoreGet a Quote

Profiles Performance Indicator™ (PPI)

Performance Indicator is a DiSC personality style employee performance assessment that helps you understand how an individual can be understood, motivated and managed.  

Learn MoreGet a Quote View Sample Report

Profiles Sales Assessment™ (PSA)

The Sales Assessment measures how well a person fits specific sales jobs in your organization.

Learn MoreGet a Quote View Sample Report

PXT Select™

The Profile XT (PXT) is a multi-purpose“Total Person”assessment that measures 20 performance indicators that are used for selection, development, training, promotion, managing and succession planning.

Learn MoreGet a Quote View Sample Report

Elite Assessment System

The system offers validated and reliable pre-hire assessments that assess candidates from the production line and maintenance up to the C-suite.  Candidate experience is high with a mobile friendly interface and short times to complete. Dozens of positions have been benchmarked and validated including sales, management, call center, banking, production and more. Scales are customizable […]

Learn MoreGet a Quote View Sample Report

The Five Behaviors® Personal Development

The Five Behaviors® Personal Development assesses an individual’s approach to teamwork, provides personalized insights on how they can more effectively work with others, and teaches participants the critical behaviors and interpersonal skills needed to work together effectively. How The Five Behaviors® Personal Development works: The Model The Five Behaviors model takes the form of a […]

Learn MoreGet a Quote

Skills Assessments

eSkill is a top quality tool that assesses experience levels and expertise in hundreds of key skill sets and jobs.

Learn MoreGet a Quote

Everything DiSC Solutions

Everything DiSC is a research-validated personality assessment that helps you build more effective working relationships based on an understanding of your behavioral style and those of others. Click here to learn about the best-in-class Everything DiSC solutions we offer. Everything DiSC® is a trademark of John Wiley & Sons, Inc. 

Let's talk to see how we can help you customize the perfect solution for your organization

Contact Us

Everything DiSC® Agile EQ

Everything DiSC® Agile EQ™ is a classroom training and personalized learning experience that teaches participants to read the emotional and interpersonal needs of a situation and respond accordingly. By combining the personalized insights of DiSC® with active emotional intelligence development, participants discover an agile approach to workplace interactions and learn to navigate outside their comfort […]

Learn MoreGet a Quote

Job Fit

Effective screening includes making certain that the applicant has the necessary basic experience and background as well as determining if they possess the core traits and attitudes that you have found to be predictive of success in that job.

Learn MoreGet a Quote View Sample Report

Profiles Managerial Fit™

The Managerial Fit is a powerful tool that measures critical workplace compatibility factors between managers (executive, director, supervisor, team leader, etc.) and their employee(s).

Learn MoreGet a Quote